Monument Health Achieves Significant Quality Improvement Scores Since Joining the Mayo Clinic Care Network

Recognitions demonstrate how this strategic collaboration elevates healthcare outcomes for rural communities

Monument Health has announced that it has achieved improved healthcare quality scores — CMS 4-Star Rating and Leapfrog A — since joining the Mayo Clinic Care Network in 2020. These achievements highlight the transformative impact of collaboration in advancing healthcare quality and patient outcomes in regional healthcare.

Since becoming a Mayo Clinic Care Network member, Monument Health has systematically aligned its infrastructure, processes and procedures with Mayo Clinic's world-renowned standards. The organization's commitment to quality performance — a core requirement for network membership — has yielded measurable improvements that benefit patients throughout the region.

"Through our membership in the Mayo Clinic Care Network, we've been able to implement proven methodologies that directly enhance patient care," says Jill Tice, vice president of quality, safety and risk management, Monument Health. "Our team has always been dedicated to delivering exceptional healthcare services, and these recent achievements showcase our commitment to continuous improvement as proud members of the Mayo Clinic Care Network."

Strategic quality initiatives drive results

Monument Health's leadership team identified key areas for improvement and developed a comprehensive plan to elevate quality performance across the organization. Through Mayo Clinic Care Network resources, Monument Health successfully implemented:

• Comprehensive Quality Strategic Plan: Developed and deployed a cascaded organizational quality framework aligned with Mayo Clinic standards.
• Enhanced Quality Governance: Optimized oversight using Mayo Clinic's High Value Quality Care Equation methodology.
• Resource Optimization: Aligned staff and systems to facilitate efficient data collection and analysis.
• Performance Metrics Improvement: Enhanced Mayo Clinic Value Index metrics, including PSI-90 and HCAHPS scores.
• Advanced Improvement Methodology: Implemented robust performance improvement processes proven effective across the network.

As a Mayo Clinic Care Network member, Monument Health healthcare professionals combine their deep understanding of local patient needs with Mayo Clinic's clinical expertise, ensuring patients receive exceptional care close to home. The partnership provides access to transformational capabilities and digital solutions from Mayo Clinic Platform, available exclusively to carefully vetted, independent healthcare organizations.

"We congratulate Monument Health on this well-deserved recognition," says Mark V. Larson, M.D., medical director, Mayo Clinic Platform. "This achievement reflects our shared commitment to delivering exceptional care and demonstrates the powerful impact of collaboration in elevating healthcare quality and outcomes in communities across the country and around the world."

Comprehensive clinical support and education

Monument Health's Mayo Clinic Care Network membership provides access to an extensive suite of clinical solutions and services:

Clinical Decision Support:

• AskMayoExpert: Point-of-care tool offering concise clinical information on hundreds of medical conditions, including protocols, treatment recommendations and medical references accessible wherever healthcare is provided.
• eConsults: Direct connections to Mayo Clinic specialists for expert second opinions on specific patient cases.
• eBoards: Live, scheduled video conferences enabling Monument Health medical teams to review complex cases with Mayo Clinic multidisciplinary panels and other network physicians.

Operational Excellence:

• Healthcare Consulting: Access to Mayo Clinic's extensive subspecialty expertise to achieve clinical, operational and business objectives.
• Professional Development: Opportunities for continuous medical education and career advancement.
• Patient Education Resources: Mayo Clinic educational materials designed to enhance patient understanding and engagement.

Monument Health's success demonstrates the value of collaboration in healthcare transformation. The organization remains fully independent while benefiting from membership in an ecosystem of more than 60 healthcare organizations worldwide, each committed to advancing patient care through shared knowledge and collaboration.

Learn more about the Mayo Clinic Care Network.